Deliver consistent customer service across all channels with faster response times. Use SLAs to prioritize customer emails.
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Both apps allow you to handle any kind of request – emails, calls, live chats, and social media requests. The apps are free for every LiveAgent user, so you can download them anytime.
Our software speaks your language. Select the language you want and adapt LiveAgent to your preference. LiveAgent currently supports 43 languages, and we constantly work on adding new languages on a regular basis.
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The ticket often includes information like the channel the interaction comes from, a message from the customer, SLA, click here customer information, and others, depending on the service desk software you are using and how you configure it.
Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon.
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Tags – Tagging your tickets and customer interactions is imperative if you want your contact center to run smoothly and efficiently. Tags not only help to categorize customer support tickets but also allow agents to quickly pull up customer information and better navigate large ticket volumes.
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Durante case the first customer service rep can’t solve the problem at hand, the ticket can be escalated to another representative, department, or level that is better equipped to handle more complex issues. This process is referred to as an escalation path.
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